Quality Control Manager
Shelley Cape is Quality Control Manager for Black Hills IP. Her role involves review of daily docketing for areas to improve quality through training, process improvement, and software enhancements. She also manages Black Hills IP’s internal docketing software by liasing with BHIP customers responding to their questions and concerns, looking for areas to improve service and customer satisfaction. Prior to joining Black Hills IP, Shelley was Docketing Manager for Schwegman, Lundberg & Woessner for 6 years and Director of Docketing Services for Intellevate/CPA for 6 years. Prior to that she was a patent paralegal for Mueting, Raasch & Gebhardt for 5 years and a patent and trademark secretary at Merchant & Gould for 17 years. Shelley learned her stuff by coming up through the trenches and learning as she went.