Posts Tagged: "email"

Many of my clients are not patent specialists. Providing an opinion will help them in deciding on the action to take. Uncertainty about what to do often leads to procrastination by the client, which I want to avoid. Finally, the call to action is simply a sentence asking for client instructions. I used to finish my client communications with “Please provide instructions at your earliest convenience/by some date”. I found that this was too vague and demanded too much effort to process. When the client is at the end of the email, he is often starting to think about the next thing to do on his agenda. I use much more precise calls to action, such as “Please confirm that you will pay the next maintenance fee” or “Let me know if you want me to prepare a response to the office action”.